Frequently Asked Questions
Everything you need to know about your next round with Jones.
What is the typical shipping timeframe for domestic orders?
Most in-stock items ship within 2-3 business days. Standard ground shipping typically takes 5-7 business days depending on your location within the United States.
Can I customize my Jones golf bag with a name or logo?
Yes, we offer custom embroidery services for many of our carry bags. Please allow an additional 10-14 business days for processing on all personalized orders.
What is your return policy for golf gear?
We accept returns on unused, non-customized items within 30 days of purchase. Items must be in their original packaging with all tags attached to qualify for a full refund.
How should I clean and maintain my Jones bag?
We recommend using a damp cloth with mild soap to spot clean the nylon or vinyl surfaces. Avoid harsh chemicals and allow the bag to air dry completely before storage.
Do you offer international shipping outside of the USA?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
What kind of warranty comes with my purchase?
Jones Golf Bags are backed by a one-year limited warranty against manufacturing defects in materials and workmanship under normal use.